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Huawei Mate 10 Pro has “OK Google” voice issue for some users

huawei mate 10 pro has ok google voice issue for some users - Huawei Mate 10 Pro has “OK Google” voice issue for some users

Huawei Mate 10 Professional homeowners were experiencing problems with the “OK Google” voice activation for Google Assistant. A consumer first reported the issue within the Google Product boards on April 30, regardless that some other folks say they’ve been experiencing it for months.

In step with the unique poster, the worm implies that one of the vital Voice choices are greyed within the settings menu, which means the “OK Google” hotphrase used to release Google Assistant doesn’t paintings. Dozens of customers say they’ve the similar factor.

A screenshot of the Voice options menu on the Huawei Mate 10 Pro.

Google Product Boards

Each Huawei and Google reinforce participants have at stated the issue, however a repair remains to be to be rolled out.

In a message stated to were pulled from a Huawei HiCare reside chat, a Huawei reinforce agent it appears stated:

“[The issue] is led to by means of incompatibilities between Google Play services and products V12.6.73 and Huawei telephones. Huawei and Google have get a hold of the answer. Please keep tuned for model updates of Google Play services and products.

If correct, this wouldn’t be the primary time Huawei merchandise haven’t performed great with Google Play Products and services: just a week in the past, we reported on more than one Huawei gadgets seeing “Google Play Products and services are updating” mistakes.

We will’t be offering a lot in the way in which of an answer for now, and we don’t know when one would possibly arrive, however we’ve reached out to Huawei and Google at the subject and can replace this text must we obtain a reaction.

Thank you, Mark Porter.

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